How to Return an Item:
to start your return; you will need your order number and billing zip code. If an item is flawed or damaged from shipping, let us know. We’re available with expert support at 917-667-7885 or by email at info@jadeimportsworldwide.com.

return an item
Truck Delivery Returns:
If you need to return a large item (tub, vanity, etc.) that was delivered by truck, contact customer service at 917-667-7885. Please note that there is a flat fee of $350 per item / pallet for truck delivery returns.

Our Promise to You
We stand behind the products we sell. If for any reason you choose the wrong item, we’ll help you return it and assist you with a new order. If a product needs to be repaired or replaced under warranty, just let us know with 48 hours of receiving the item.

Easy Returns
We understand how disappointing it can be when purchases don't work out, and we do everything we can to make the returns process fast and simple. Items may be returned for refund or replacement, provided that you contact us within 30 days of shipment and items are in sellable condition. Shipping charges apply and are non-refundable.

Jade Imports Worldwide cannot accept a return for or refund the following:
• Items that have been altered or mishandled
• Items with custom work or painting at time of sale
• Special-order items not listed in our catalog or on our site (unless approved by customer service)
• Items that have been installed or show signs of installation (markings, scratches, plumber's putty, etc.). If an installed item is defective, please contact Customer Service for assistance returning.

Sending Your Package
Pack the item in its original shipping box, if possible, or a sturdy, plain cardboard box. Remove or cover any pre-existing labels or stickers. Print the Return Number and return address label included in the email and attach it to the box with clear packing tape. Seal the box completely, making sure the item is secure for shipment.
For returns, we provide a FedEx shipping label at a discounted cost of $15. Returns sent through other carriers (including UPS, USPS, etc.) are subject to shipping fees at the customer’s expense. Please note that expedited shipping charges are non-refundable.

Your Refund:
Allow 7 days for your package to arrive at our fulfillment center. Within 48 hours, your return will be processed back into our inventory. Your financial institution will credit your card 5-10 business days later. Once your return has been received, you'll get an email confirmation that your return has been processed.

Damaged in Transit
If your merchandise is damaged in shipping, upon receipt please contact us immediately. We will assist in filing a claim with the carrier and sending a replacement to you.